Refund & cancellation

Effective date: 01 January 2026.

This Refund and Cancellation Policy applies to all software development, consulting, and digital services delivered by APN Codix under a signed proposal, statement of work, or service agreement.

Project cancellation requests must be submitted in writing by the authorized client contact. The request date will be treated as the official cancellation date.

Advance payments, setup fees, and completed milestone payments are non-refundable once work for that phase has started, except where APN Codix is unable to deliver the agreed scope due to reasons solely attributable to APN Codix.

If cancellation is requested before work begins on a paid phase, the unused amount may be refunded after deducting applicable taxes, payment gateway charges, and any non-recoverable third-party costs (for example cloud services, software licenses, domain, hosting, or subcontractor costs).

For monthly retainers or subscription-based services, cancellation is effective from the next billing cycle unless otherwise stated in the contract. Fees for the current billing period are non-refundable and non-prorated.

If APN Codix terminates services due to client-side breach (including payment default, policy violations, or abusive conduct), no refund is payable for completed work and committed resources. If APN Codix terminates without client breach, prepaid amounts for unstarted work will be refunded.

Any refund approved under this policy is processed to the original payment source within 7 to 10 business days, subject to banking and payment partner timelines.

For payments processed through Razorpay or other payment partners, chargebacks and disputes are governed by the partner's applicable rules in addition to this policy.

For support or dispute resolution, please contact us using the business email published on our Contact page.